RETURNS, EXCHANGES & REFUND INFORMATION

At ARROMA Perfume Bar, we value our customers and strive to ensure your satisfaction with every purchase. Below are the terms and conditions for returns, exchanges, and withdrawal from purchase, tailored specifically for our refillable perfume products.

  • Returns and Exchanges

    We understand that preferences may vary. You can return or exchange the perfume if it doesn’t meet your expectations under the following conditions:

    Return Process:
    Notify us within 14 calendar days from the date of receiving the product.

    The product must be returned in its original bottle, ensuring no significant reduction in the product's volume (minimum 90% of the initial amount).

    Verification Period:
    After receiving the returned product, we will conduct a quality check within 3 business days to confirm:

    • It matches the perfume originally sent.
    • It has not been altered or replaced.

    Resolution:
    Once the product is verified, you can choose:

    • A refund to the original payment method.
    • A replacement product of your choice (shipping costs may apply).

  • Right to Withdraw from Purchase

    Under Slovak consumer protection law (Act No. 102/2014 Z. z.), you have the right to withdraw from your purchase without providing a reason within 14 calendar days of receiving the goods.

    Important Details:

    • The returned product must be in its original condition, with no signs of excessive use.
    • Refunds include the product's price and standard delivery costs. Additional delivery costs for premium options will not be refunded.
    • Refunds will be processed within 14 days of receiving the returned product or proof of shipment.

    Exceptions:

    • Due to the nature of refillable perfume products, refunds for opened or used products may only be granted if there is a quality issue confirmed by us during the verification process.

  • How to Initiate a Return or Withdrawal

    1. Contact us via email at info@agora.am with your order details and the reason for return.
    2. Send the product back to our address:
    3. Include the invoice or proof of purchase with the return.
    4. Fill the blank of return.

    Note: Please do not send items via cash-on-delivery (COD), as such parcels will not be accepted.

  • Shipping Costs and Refunds

    Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.

    • For free returns, customers can request a prepaid return label (if applicable) via our customer service team.

Important Notes

  1. Products returned beyond the 14-day period or without prior notification may not qualify for a refund or exchange.
  2. Significant reduction in the product's quantity (less than 90% remaining) or signs of tampering may result in a partial refund or rejection of the return.
  3. Refunds or exchanges for discounted or promotional items may be subject to additional terms.

For detailed policies or additional assistance contact our support team.

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